Lead Cashier, Team Dining

Essential Duties & Responsibilities
Oversees all cash register transactions, processing of customer purchases, and overrides pursuant to San Manuel Food & Beverage standards
Reviews and audits cash register transactions to verify the proper documentation of Comps, Voids and Discounts
Oversees the assignment of team member sections; ensures that all sections are being covered and team members abide by break schedule
Monitors and maintains the cleanliness of facility and confirms that all appropriate side work duties are being performed
Conducts daily shift meetings in the absence of the Supervisor
Provides training for new and existing employees on San Manuel departmental policies and procedures
Communicates any problems or concerns regarding employees or guests to the immediate Supervisor
Cleans, organizes and prepares immediate workspace and adjacent areas before, during and after the shift
Enforces all safety, health, security rules and ensures exceptional customer service standards are being consistently being met
Performs other duties as assigned
Supervisory Responsibilities
The Lead Cashier is responsible for functional supervision of the Cashier in the day-to-day operations. The Lead Cashier may also be responsible for the functional supervision of the Host/Hostess, Servers, or Bussers in their day-to- day operations.
Core Competencies
Job Knowledge - Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations. Uses common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current, is in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value to organization.
productivity ? Ability to manage acceptable workloads, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles/integrates new information and/or procedures well.
Communication ? Communicates well both verbally and in writing. Creates accurate and punctual reports, demonstrates good listening skills. Demonstrates behavior that is welcoming, friendly, open and approachable.
Interpersonal skills ? Builds strong individual and team relationships within and outside the department. Flexible, open minded and demonstrates the ability to build rapport and satisfaction by handling all situations effectively as they arise.
Dependability ? Meets commitments, deadlines, and works independently, completes all assignments or job tasks without management follow up, and accepts accountability for results.
Quality Service - Ability to handle internal/external customer questions, concerns and complaints effectively and communicates positively. Consistently maintain a pleasant, approachable, professional image.
Teamwork/Partnering ? Contributes to meeting all team deadlines and responsibilities, listens to others and values opinions, helps Supervisor/team leader to meet goals, promotes a team atmosphere. Consistently demonstrates collaboration and cooperation skills and openly supports management in accomplishing department and business goals.
Initiative ? Independently identifies problems and takes independent action to successfully resolve issues, willingly seeks out new or additional responsibilities, acts on opportunities to improve overall operations, generates new ideas. Takes advantage of opportunities to learn new skills. Demonstrates the ability to learn.
Adaptability/Flexibility- Adapts to change, is open to new idea, willingly takes on new responsibilities, handles pressure, and adjust plans to meet departmental/business enterprise needs.

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