Entertainment Supervisor

Under the direction of the Entertainment Manager, the Entertainment Supervisor is responsible for managing: events, Box Office, coordination of activities and ensuring deadlines are adhered to. The Entertainment Supervisor is responsible for providing a positive and enjoyable guest experience by meeting the established quality service standards and processes designed to raise the level of Customer satisfaction. Supervision involves designating workflow through others (i.e. the direction of subordinate employees in performance of work) with accountability to the company Management, for the quantity and quality of work done and assuring efficient and economical work operations.
Essential Duties & Responsibilities
Ensures all quality standards are met and exceeded by front line staff; that the floor is running efficiently and effectively; and that customer concerns are being addressed.
Coaches staff in development areas.
Executes all department directives, goals and communications to front line staff.
Ensures staffing levels are sufficient to cover Box Office and entertainment venues.
Attends and actively participates in all department meeting.
Oversees showroom set-up and manages labor ready staff on set-up/breakdown of showroom.
Works with personnel and external vendors to ensure the successful coordination of all Entertainment activities; resolves problems and responds to policy or procedural questions.
Maintains fiscal control over daily reconciliations and proper cash handling procedures.
Assists Box Office Supervisor reconciling, compiling, editing and proofs Audit Detail reports for any issues between ticket sales and Casino Accounting, including shortages or overages in cash drawers or credit card sales.
Oversees and assists frontline staff with end of shift closing duties for box office.
Ensures accuracy of transactions and compliance with SMC policies and procedures.
Assists multiple SMC venues, such as restaurants and lounges, on entertainment nights; collaborates with will-call, ushers and VIP personnel to ensure the event is successful.
Processes promotional and complimentary ticket requests submitted by multiple internal departments.
Facilitates and oversees entertainment venue (including ticket sales and registration, seating guests, fulfilling request by entertainers, guest services).
Handles all customer issues and complaints before and during event, including any formal complaint resolutions.
Sources, books, contracts and executes all on-property entertainment.
Oversees and maintains all property sound and light equipment, including items related to marketing communication and venue furniture.
Communicates with Audio/Visual Technical staff to ensure production and technical specifications are met.
Works with outside vendor to arrange hotel accommodations and travel arrangements for visiting entertainers.
Arranges for billing or payment in accordance with contract agreement.
Negotiates and arranges all rider requirements.
Ensures signed contracts and W-9's are received before each performance.
Evaluates/analyzes all entertainment performances and presents findings to senior management.
Acts as a liaison for the client and/or property to ensure successful execution of program.
Performs other duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High School Diploma or GED required.
Continuing education college coursework preferred.
Minimum two (2) years guest service experience required.
Minimum two (2) years cash handling experience required.
Minimum six (6) months Entertainment or Production experience preferred.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint and Outlook is preferred.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver's license with an acceptable driving record as determined by the company's insurance carrier.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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