Slots Technician Level 1

The San Manuel Casino Slots Department is committed to providing a customer focused team of technical experts to support the maintenance and repair of gaming machines throughout the casino.
Under the direction of the Slot Technical Supervisor/Slot Floor Supervisor, the Slot Technician I is responsible for providing quality service to guests in the slot area, responding to technical service calls, and helping keep the gaming floor clean and organized. The Slot Technician I is responsible for repairing minor machine errors, escalating slot machine issues when necessary and dispatching technical calls from the Monitor Room as part of their work rotation.
Essential Duties & Responsibilities
Provides quality service and responds to calls in a timely and respectful manner to all guests.
Replaces or repairs basic components (such as touch screens, bill acceptors, buttons, nexgens, card readers, etc.)
Verifys machine claims and verifys information to determine outcome of claim; notifys supervisor when necessary.
Conducts cash box audits on machines in a timely manner when needed.
Gains and maintains detailed knowledge of games offered at casino.
Completes department and company related documentation as needed.
Follows the technician schedule in a timely fashion including rotation to slot monitor room.
Complies with procedures in the Slot Technician Handbook
Follows the Technician rotation including dispatch and all of the duties therein in an orderly, timely manner.
Maintains service presence in assigned sections to provide service to meet established service standards.
Maintains assigned work area (assigned sections) by actively roaming, picking up and throwing away trash, pushing in chairs and looking for machine errors whether slots are vacant or being played
Assists in the identification and reporting of incidents of loitering, panhandling and unlawful activity
Immediately reports any and all unusual incidents or circumstances to Slot Management (i.e. suspicious activity, machine malfunctions, gaming payout disputes, unusual or altered tickets, problem patrons, customer concerns, problems regarding other employees, counterfeit bills, etc.)
Answers customer questions regarding the different games offered and instruct the customer on proper play of the games
Helps to ensure that the rules of play are followed.
Follows the written or verbal instructions of management.
Attends all mandatory department meetings and required training.
Remains professional at all times.
High School Diploma or GED required.
Certification in Electronics or Networking preferred.
Must understand basic knowledge of gaming machine components.
Must be able to speak and write in English for required communication.
Must possess the physical capabilities to be able to carry machine keys, a radio, and log book on shift.
Must be able to trouble-shoot and evaluate patron claims.
Must be able to obtain and maintain a Class "A" Gaming License issued by the San Manuel Tribal Gaming Commission.

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