Players Club Ambassador

Since 1986, the award-winning San Manuel Casino (SMC) has built a strong reputation as a premier and renowned casino, drawing patrons from the greater Los Angeles area. With exceptional guest experiences and a multitude of highly-rewarding professional careers, it is an anchor for the local economy and among the largest private employers in San Bernardino County. As an economic development of the San Manuel Band of Mission Indians ("Tribe") pursuant to the Indian Gaming Regulatory Act, it provides the critical funding for tribal government services, infrastructure and the future of the Tribe.
Under the direction of the Players Club Supervisor, the Players Club Ambassador will be responsible for increasing Player's Club membership and promoting player's club card usage to support business objectives in accordance with annual goals set by management. Department goals and objectives will be clearly defined to support the increase in enrollments and rated slot and table play. The Players Club Ambassador will support and compliment the casinos Player Development Team through VIP engagement and contacts. This position will require direct contact with the public while delivering superior guest service in accordance to department standards, policies and procedures as created by SMC.
Essential Duties & Responsibilities
Promotes the use of the Club Serrano card to non-members and members on the gaming floor; must have complete knowledge of the club requirements and benefits.
Responsible for increasing membership while continuously circulating throughout the casino floor and assigned sections by use of specific electronic systems to locate uncarded players.
Responsible to fulfill new slot enrollment quotas set my management.
Assists the Guest Services department with basic guest requests and communications with Executive Host staff when known high end players are on the casino floor.
Responsible for researching all new members by scanning and validating patron's valid identification against our present database; issues temporary Club Serrano cards for new enrollments as well as reprints existing customer cards as necessary.
Communicates and collaborates with Table Games Supervisors ensuring the addition of new enrollments of table games players into Club Serrano.
Maintains current knowledge of the slot floor and table games product mix.
Must have detailed knowledge of all property events, promotions and entertainment to accurately communicate these activities of the casino to customers encourage participations.
Enters data into San Manuel Player Tracking Systems as well as other software systems.
Researches and resolves guest issues effectively and professionally.
Safeguards the confidential nature of guest, department and company data. Adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the business and to guests.
Assists with promotions as needed.
Performs other duties as assigned.
Education/Experience/Qualifications
High School Diploma or GED required.
Three years of experience in customer service required; one year of casino experience preferred.
Ability to communicate effectively with guests, team members and management, both verbally and in writing a must.
Must possess outstanding communication and interpersonal skills.
Ability to multi-task in a fast paced environment required.
Must be comfortable working and speaking with the public.
Must have experience working under pressure while meeting deadlines and goals.
Ability to maintain a positive and professional demeanor under stressful situations.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.



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