Executive Host

Under the direction of the Player Development Manager, the Executive Host will represent the casino through public relations and marketing efforts to acquire and retain premium VIP players. Executive Hosts will be responsible for executing programs for recruitment of new players while creating brand awareness of San Manuel Casino (SMC) in the marketplace. The Executive Host will build VIP player loyalty, using sales and marketing techniques that foster an exclusive client relationship and generate an acceptable margin of gaming revenue as determined by management. The Executive Host will communicate with guests by phone, email and written correspondence; provide complimentary service; and identify areas of improvement.
Essential Duties & Responsibilities
Interacts on a frequent basis with high-limit slot players and high-limit table games players to build and retain VIP player loyalty; leverages property amenities/programs to targeted players.
Maintains close communication with targeted guests through personal contact (telephone, email, in person, etc) to increase brand awareness, notify of upcoming events and promotions, external functions and special events.
Meets and greets players on the casino floor, at special events and promotions; anticipates and responds to needs of targeted guests including arranging accommodations and amenities (shows, hotel, restaurant, transportation) to SMIBC and/or offsite events.
Attends events with assigned guests and maintains follow-up to ensure customer satisfaction.
Manages and tracks discretionary comps based on player account value according to established guidelines (i.e. State, Tribal, and local regulations).
Responsible for retention of existing guests and will assist in special services related to top tier players through execution of Player Development and Guest Services programs.
Meets or exceeds predetermined goals and objectives established by management for monthly revenue generation through various Player Development and Guest Services programs including, but not limited to enrollment in Club Serrano.
Compiles daily, weekly and monthly player tracking reports to management.
Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
Recommends, as needed, improvements to facilities or services to ensure the success of guest programs.
Maintains thorough knowledge of monthly promotions to accommodate customer inquiries.
Maintains current knowledge of latest industry developments, current market trends and all on-property and competitor events.
Maintains confidentiality and security of all player accounts, files, records, and lists.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest level of integrity and honesty.
Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
Seeks direction from management to investigate, evaluate, and determine the financial stability of potential customers using all reliable sources available.
Assists with monthly/quarterly VIP parties hosted by the Guest Services and Marketing departments.
Performs other duties as assigned.
Education/experience
High School Diploma or GED required.
Must be at least 21 years of age.
Bachelors Degree highly preferred.
Minimum of five (5) years experience in Casino/Gaming Environment, or sales or marketing required.
Must possess drive to achieve or exceed revenue generation targets.
Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.
Certificates/Licenses/Registrations
Must possess a valid driver's license with acceptable driving record as determined by the company's insurance carrier.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.



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