Technician, Cage Operations

Essential Duties and Responsibilities
Completes electronic and mechanical repairs; responds to floor calls and completes multi-function kiosk customer claims.
Rebuilds, repairs and replaces multi-function kiosk hardware and software components.
Performs repairs of all electrical and mechanical components of required equipment.
Responsible for software updates and makes adjustments to internal settings on multi-function kiosks.
Complies with Cage Operations internal controls, company and departmental policies and procedures.
Responsible for reading and generating reports pertaining to Gaming Commission regulations.
Ensures internal controls are followed on the multi-function kiosks and follows notification protocol to access ports and software.
Investigates and generates reports on the malfunction of kiosks. Summarizes the result of the investigation and technical actions taken on overage/shortage caused by a malfunction.
Maintains the security and accountability of company funds and all assets associated with the multi-function kiosk, ATM machines and bank issues.
Coordinates with various internal departments on the relocation/removal of multi-functional kiosks, ATM machines, bank issues and other equipment used by the department.
Assists vendors in the installation and maintenance on multi-function kiosks, ATM machines, currency counters, banks issues, and other equipment used by the department.
Assists in monitoring, maintaining and implementing network connectivity on multi-function kiosks and ATM machines.
Reports trends, problems, and concerns about technical and service issues.
Creates proper documentation and adequately prepares parts for repair; identifies components and parts that require vendor repair.
Maintains monthly inventory on parts and supplies.
Trains department staff on basic maintenance and operating instructions for multi-function kiosks, ATM machines, currency counters, bank issues and other department equipment.
Other duties as assigned to support the efficient operation of the department.
High school diploma or GED required.
Six (6) months of recent experience as Kiosks, ATM or Slot Technician or related technical experience preferred.
Must possess proficient computer skills with the ability to use Microsoft Office Suite (MS) (i.e. MS Word, Excel, and Outlook.)
Must be able to use hand tools, power tools and air compressors.
Ability to read and comprehend performance charts and graphs to diagnose problems with multi-function kiosks.
Required to possess comprehensive knowledge of all Policy and Procedures governed by the Gaming Commission Regulations.
Strong technical, verbal and written communication skills with the ability to simplify terminology that a non-technical end user and/or senior executive can understand.
Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
Employee must have experience demonstrating the utmost discretion and confidentiality as they will have access to financial data.
Must undergo and successfully pass a background investigation to obtain and maintain a Class "A" Gaming license issued by the San Manuel Tribal Gaming Commission.
Physical Requirements/ Working Conditions ? Environment
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting and gaming facility.
Work may require travel to attend meetings, trade shows, training seminars and conferences.
Incumbents may be required to work evening, weekend and holiday shifts. Schedule is adjustable and flexible to meet the needs of the business.
Must be able to work in a fast paced, high demand environment.
The employee must occasionally lift and/or move up to 50 pounds.
Must have the ability to exert up to 100 pounds of force occasionally and/or a negligible amount of force to constantly move objects.
The employee will be expected to lift and move objects weighing up to 1500 lbs. with the assistance of a hand truck and additional team members.
Physical activities that apply to the essential functions of the position are: balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, bending and twisting; fingering, grasping, talking, hearing, repetitive motions.
Must be able to work on a computer for extensive amounts of time on a daily basis.
Must be able to perform repetitious activities.
Hearing sufficient to hear conversational levels in person and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities, guests and employees.
Endurance to sufficiently maintain efficiency throughout the entire work shift and during extended work hours.
The employee is exposed to fumes or airborne particles including secondhand smoke.
San Manuel Band of Mission Indians and San Manuel Indian Bingo & Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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