Manager, Customer Bussing

Since 1986, the award-winning San Manuel Casino (SMC) has built a strong reputation as a premier and renowned casino with over 4,000 slot machines, drawing patrons from the greater Los Angeles area. With exceptional guest experiences and a multitude of highly-rewarding professional careers, it is an anchor for the local economy and among the largest private employers in San Bernardino County. As an economic development of the San Manuel Band of Mission Indians ("Tribe") pursuant to the Indian Gaming Regulatory Act, it provides the critical funding for tribal government services, infrastructure and the future of the Tribe.
Under the direction of the Director, Transportation, the Customer Bussing Manager is responsible for increasing profitability through Casino group performance while securing new business in designated marketing and geography zones. The Manager will formulate strategic group and market improvement plans and monitor independent vendor contract compliance to ensure revenue growth and charter safety. The Manager is accountable for creation and execution of all department directives, goals and internal and external vendor communications. The Manager will generate revenue reports based on key performance indicators to determine the measurable return on investment for all Casino groups.
Essential Duties & Responsibilities
Increase revenue through Casino groups marketing.
Develop and implement strategic performance plans maximize Casino group revenue.
Drive local and regional Casino group marketing strategic and planning processes.
Develop innovative marketing techniques and cost effective incentive programs to maximize revenues.
Provide timely and accurate analysis of budgets, financial trends and forecasts.
Maintain internal controls to ensure safeguarding of company assets and adherence to company standards.
Prepares financial reports and conducts comprehensive analyses with written summaries to management.
Facilitate the successful daily operation of the Bussing Department through the implementation of active management techniques consisting of strategic vision, action plans, data research and communication.
Monitor, train and coach all assistant managers, supervisors and department employees; execute department directives, goals and communications.
Analyze and maintain efficiency and proficiency standards to ensure premiere internal and external quality service.
Research, create, and foster independent vendor relations to develop new and under-developed markets.
Monitor independent vendor contract compliance.
Recommend for licensing those prospective transportation vendors.
Negotiate transportation rates with independent vendors.
Foster consistent, excellent guest relations by resolving grievances and guest concerns.
Perform other duties as assigned to support the efficient operation of the department.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
High School Diploma or GED required.
Bachelor's Degree in Business Management preferred; or minimum of four (4) years casino management or marketing experience.
Advanced proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: credit card information and personal or financial data from customers.
Certificates/Licenses/Registrations
Must possess a valid driver's license with acceptable driving record as determined by the company's insurance carrier.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



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