Recruiting Representative

The Recruiting Representative is an integral team member responsible for the recruitment support efforts of San Manuel's high-volume talent acquisition endeavors. The Recruiting Representative will be able to effectively demonstrate teamwork, creativity as well as efficiency in a fast-paced and innovative environment. Reporting to San Manuel's Recruiting Manager and under the daily direction of the high-volume Recruiters, the Recruiting Representative will serve as the candidate's primary point of contact during the early recruitment stages particularly in sourcing and screening activities. Additionally, the Recruiting Representative will be the face of the high-volume recruiting team at community partnership events and will serve as the key liaison between the high-volume recruiting and community partnerships functions within the Human Resources department. This position will be expected to perform the duties and responsibilities with minimal supervision and instruction, and a high degree of customer service.
Essential Duties & Responsibilities
Supports the successful execution of the candidate experience in the sourcing and screening portions of the candidate lifecycle.
Responsible for the movement of the high-volume candidate pipeline in the applicant tracking system. Actively participates in sourcing, recruiting, monitoring and assisting candidates through the applicant process.
Responsible for the accurate and timely transition of qualified candidates to the high-volume Recruiters.
Identifies opportunities for improvement within the sourcing, screening and hand-off processes of the candidate lifecycle.
Represents SMBMI at community partnership events focusing on positions identified as high-volume.
Supports the execution of recruitment/ hiring events on behalf of the high-volume Recruiters.
Works with Recruiting Partnerships team as well as high-volume Recruiters to ensure that recruiting practices are consistent with organizational guidelines, applicable employment practices and meet the objectives of the Human Resources department.
Serves as a point of contact for candidates at community partnership events, including those at Universities, Colleges, Culinary institutions, community job fairs, Veteran hiring events on behalf of the high-volume recruiting team.
Escalates time sensitive and/or high impact inquiries.
Assist candidates with troubleshooting minor technology or system issues specific to the application.
Perform other related duties as assigned.
Other Duties
Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional areas.
Integrates efficiently with team members in the functional areas, seeking input/assistance as needed.
Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
Answers inbound calls from both internal and external customers and assists with the application process, job posting questions.
Cultivates a high level of trust with all internal partners, stakeholders and team members.
Portrays a positive, professional, customer and delivery orientated image of the company.
Seeks to drive results and beneficial outcomes for the HR functional area teams and the customer at all times.
Demonstrates proper management of highly sensitive and confidential information.
Performs other duties as assigned.
Core Competencies
Communication - Demonstrates awareness of non-verbal language when listening and communicating with others, conveys and writes information clearly, professionally and effectively.
Behavioral Anchors:
Listening Actively: Demonstrates attention during discussions by restating information, answering questions appropriately and using positive nonverbal behavior, (e.g., eye contact, facial expression, nodding) when listening and communicating.
Articulating Information: Delivers clear, concise and appropriate messages in a respectful and timely manner to peers and customers.
Creating Effective Written Products: Demonstrates proficiency in writing by preparing well-written, business appropriate and grammatically correct communication materials, such as reports, emails, texts, notes, etc.
Customer Focus - Embraces customer service as a key driver of success, anticipates and demonstrates understanding of internal and external customer needs and strives to exceed their expectations.
Behavioral Anchors:
Identifying Customer Needs:Displays an interest in customers (internal and external) by listening, asking the right questions and takes the extra step to ensure customer needs are met.
Developing Solutions:Develops and applies straightforward solutions in a timely manner to address customer needs, while staying in compliance with the department's operational policies and procedures.
Developing Customer Relationships:Develops positive relationships with internal and external customers by regularly engaging, communicating with and creating positive interactions.
Decision Making -Makes decisions with the best interests of San Manuel in mind having the information and resources, to act thoughtfully, quickly, professionally and with confidence.
Behavioral Anchors:
Evaluating and Integrating Information:Evaluates and integrates available information, personal work experiences and knowledge to make routine decisions within the scope of role.
Weighing Outcomes/Implications:Considers the impact of decisions on self, team and San Manuel when providing solutions.
Taking Action:Uses a situational-awareness approach to decision making in order to make timely decisions outside of their responsibilities to the appropriate organizational level.
Relationship Management - Collaboratively works with others across and/or outside the business to accomplish goals that improve San Manuel's business performance.
Behavioral Anchors:
Building and Maintaining Relationships:Builds appropriate relationships and works cooperatively with team members and external parties (e.g., customers, vendors, contractors) by offering support and assistance when needed, while following policies and procedures.
Resolving Conflict:Works to resolve conflict without letting personal feelings get in the way by focusing on the business and looking for solutions that are acceptable to all.
Integrating Diversity:Appreciates and is open to working with team members that bring unique and different perspectives and backgrounds that support the business.
Results Orientation - Demonstrates initiative and accountability to drive results in order to achieve individual and organizational goals.
Behavioral Anchors:
Setting Goals:Establishes individual/departmental goals that support organizational goals to achieve business results.
Demonstrating Perseverance:Maintains engagement and effort despite obstacles and strives to finish what is started, staying on track to accomplish goals.
Driving and Delivering Results:Willingly and appropriately goes beyond scope of one's job to deliver consistent results and is accountable to achieve individual/departmental goals.
Minimum of (3) years of direct and progressive work experience in full-cycle recruiting required, with a minimum of (1) years of in-house corporate recruiting or campus recruiting experience, recruiting for a broad range of positions is required;
Bachelor's degree in Business Administrations, Human Resources or related field is highly preferred;
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of educational requirement;
Experienced with Recruitment and HR software programs (i.e., ATS like JobVite, Hodes, Workday, etc).
Highly organized individual with wonderful interpersonal skills are essential;
Adept at event planning and coordination;
Excellent relationship management skills;
Demonstrated success in driving process improvement and effective partnering to lead critical business change;
Utilizes critical and conceptual thinking with effective results in fast paced and complex situations;
Analytical, data driven/process approaches desired;
Demonstrated innovation and recruitment thought leadership;
Strong business acumen, consulting and influencing skills;
The ability to carry out world-class standards with recruitment processes and tools;
At least One (1) year in the Gaming, Hospitality, Retail or Services industry.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
AIRS, PHR, SPHR certification preferred.

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