Enterprise Mobility Technician

The Enterprise Mobility Technician is responsible for providing technical guidance and support for existing solutions and initiatives. Reporting to the Senior Manager of Vendor and Compliance, the incumbent's responsibility also includes research, implementation and delivery of new mobile device platforms and infrastructure driven applications including Apple iOS, AirWatch, Mobile-Iron, etc.
This role maintains the operation of these systems and devices in a 24x7 environment. With general supervision and minimal direction from the Senior Manager or department Director, the Enterprise Mobility Technician responsibilities include configuration development, review, and administration, change management, development of project plans, creating and maintaining documentation, conducting equipment/software evaluations, and assisting implementations of vendor solution.
Essential Duties & Responsibilities
Partner with systems specialists and Senior IT management on strategic planning, implementation, delivery, and support for current and future mobility initiatives.
Administrate and support mobile device hardware, software and infrastructure mobility tools including AirWatch, Android and iPhone Configuration Utilities. Mobile devices with Apple IOS running on wireless and cellular networks and will vary by project.
Respond to system and user issues on mobility and wireless by troubleshooting, resolving, and revising architecture and process where required based on root cause analysis.
Familiar with Apple and Android devices, icloud, and itunes.
Develop and Implement systemic solutions to problems identified during root cause analysis.
Work directly with carriers or third-parties on device strategy, provisioning, and ongoing support and account management.
Act as a key subject matter expert resource for Mobility-related projects.
Mentor other team members on technology and processes related to the technology, support and administration of Enterprise Mobility devices and management processes.
Continual research on mobile device technologies covering both hardware and software platforms, working with Enterprise Architecture and Business Relationship Managers.
Participate in and influence decision making with I.T. Management on technology direction, mobile use and deployment strategy, etc.
Present solutions options to Senior management and implements the agreed upon solutions.
May be final authority for some strategy, support and delivery solutions.
Produce management reports and presentations utilizing Microsoft Word, Excel, PowerPoint and other enterprise solutions as required.
Other duties as assigned to support the efficient operation of the department.
Bachelor's Degree preferred and 3-4 years of related experience. Equivalent combination of education and experience may be considered in lieu of Bachelor's Degree.
Working knowledge of Mobile Device Management on Apple (Apple IOS and Android configuration and profile standards); perform MDM activities while adhering to Service Level Agreements and be able to independently prioritize based on urgency.
Working knowledge with MDM application and solutions such as AirWatch, Mobile-Iron, etc..
Understanding of ITIL practices, uses, and importance to the IT enterprise.
Ability to identify the root cause of wireless/cellular issues on multiple mobile hardware and software platforms.
Ability to develop and update mobility implementation strategies and processes to remediate any issues as needed and on an ongoing basis.
Provide quick fixes/workarounds to get mobile devices reconnected.
Working Knowledge activating/using hotspots provided by mobile devices to create Ad -Hoc networks.
Demonstrative working knowledge and understanding of Small device support, management, etc.
Working knowledge of Mobile Platform App Stores.
Demonstrative outstanding understanding and communication working with internal and external customers and vendors.
Ability to negotiate internally and externally to remediate issues and achieve results.
Ability to work with multiple vendors and build positive business relationships for the IT department and the Tribe.
Perform well in a busy environment and remain calm under pressure to reach a positive conclusion.
Ability to think strategically and execute methodically, with a positive outlook and willingness to take personal initiatives.
High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
Ability to provide exceptional customer service to the San Manuel Employees, Management, Executives, Tribal leadership, and Tribal Members as needed.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
ITIL foundation level training certificate a plus.

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