Lead Retail Sales Associate

Essential Duties & Responsibilities
Responsible to take lead of the sales opportunities dealing with Retail Sales Associates and customers.
Assists the Retail Supervisor in training the Retail Sales Associates and oversees the operation of the stores when the Supervisor is not available.
Responsible to oversee the inventory controls in the retail stores to assure the merchandise levels are always at expectations and communicates when specific merchandise is needed in a timely manner.
Responsible to assist and oversee the retail staff 's responsibilities to restock, barcode, and tagging all merchandise.
Responsible to assist and oversee all sales accounting and the accuracy of the retail staff.
Maintains the store appearance to the standards set by management at all times.
Assists in the creation and rearrangement of merchandise displays to enhance sales.
Responsible to close out registers of the retail staff at the end of their shifts.
Conducts scheduled inventory counts, balances to variance reports and submits reports to Accounting in designated time frames.
Delivers excellent customer service at all times and meets the expectations set by SMIBC.
Performs other duties as assigned.
Supervisory Responsibilities
The Lead Sales Associate will assist supervision of the Retail Sales Associates and Retail Cashiers, as needed.
Education/Experience/Qualifications
High School diploma or GED required.
Three years of Retail Sales experience to include higher end merchandise, preferred.
Three years of customer service experience related to Retail Sales required.
Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management. Must have the ability to meet or exceed sales, customer service standards.
Must be comfortable working and speaking with the public.
Must have basic computer skills in Microsoft Word, Excel and Outlook.
Ability to maintain a positive and professional demeanor under stressful situations.
Certificates/Licenses/Registrations
May be required to successfully pass a background investigation to obtain and maintain a Class "A" Gaming license issued by the San Manuel Tribal Gaming Commission.
Physical Requirements/ Working Conditions ? Environment
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast paced, high demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work; involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are: Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, fingering, grasping, talking, hearing, repetitive motions.
Hearing sufficient to hear conversational levels in person and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Visual Acuity that best describes the requirements of the position: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
San Manuel Band of Mission Indians and San Manuel Indian Bingo & Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



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