Slots Relief Floor Manager

Essential Duties & Responsibilities
Oversees large scale slot gaming operation of up to 4,000 electronic gaming machines.
Monitors and coordinates the activities of Slot department team members, responding to and following up on guest requests and concerns in a timely and professional manner.
Ensures the slot systems are operating effectively and efficiently, working with Information Technology to diagnose system related outages or issues.
Investigates customer claims and gaming disputes related to slot machines. Must utilize various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes. Through negotiations, reasoning and sound judgment, must determine the legitimacy of slot payout claims and relative compensation.
Resolves conflict involving employees or customers by maintaining a professional environment and promoting department and company goals.
Responsible for maintaining proper staffing levels that are sufficient to cover the floor operations, maintaining established quality service standards in the absence of key employees for support to the Manager and Director.
Maintains "on call" availability as needed to provide support on investigations and other operational concerns.
Responsible for regular communications including counseling staff, troubleshooting system issues, relaying inter-department concerns, required to routinely meet with customers, employees, management, and other departments to relay important information, identify issues of concern and work towards solutions.
Updates the Slot Managers and Slot Director of important relative issues related to the slot department.
Promotes compliance towards all applicable rules and regulations. This includes, but not limited to Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and employee handbook.
Other duties as assigned to support the efficient operation of the department.
Supervisory Responsibilities
Supervises Slot Floor Supervisors including establishing work schedules and assigning work; approving leave requests and responding to questions related to policies and procedures; conducts staff training, and reviews and evaluates work performance of staff.
Education/Experience
High School Diploma or GED required.
Bachelor's Degree in Business Management and Business Administration preferred.
Minimum of two (2) years' experience in management required, slot operations preferred.
Experience with slot system applications, including ticketing and slot accounting.
Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
Intermediate proficiency with IGT Advantage applications required.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Gaming Commission, may be required to obtain and maintain a gaming license.
Must be able to obtain and maintain a State Key Gaming license issued by the San Manuel Gaming Commission.
Physical Requirements/ Working Conditions ? Environment
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
Primary work environment is in a climate-controlled office setting and Gaming facility.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast paced, high demand environment.
Strength sufficient to operate office equipment; The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
Hearing sufficient to hear conversational levels in person and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, or to make
general observations of facilities, guests and employees.
Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.
San Manuel Band of Mission Indians and San Manuel Indian Bingo and Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



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