Hotel Sales and Events Manager

Under the direction of the Hotel Assistant General Manager (AGM), the Hotel Sales and Events Manager (SEM) is responsible for ensuring the successful execution of group room sales, and banquet/catering events. The SEM is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives linked to improving business revenues, improving business effectiveness and efficiencies, or improving the value of the hotel's products and services to its customers and clients. To be successful in the role of SEM, this position requires assisting in the implementation of the property service strategy and initiatives with the objective of meeting or exceeding guest expectations, and team member experiences, human resources, financial performance, and sales and revenue generation. Success is measured against ten standards: Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security.
Essential Duties & Responsibilities
Provides direction and supervision to departments to ensure successful execution of meetings and/or events.
Works within current business strategies and recognizes potential opportunities.
Prepares contracts for the hotel in accordance with current business and pricing conditions.
Serves groups and catering clients and responds to questions about the event including, but not limited to, group room blocks, food and beverage, function space, San Manuel Casino, ancillary and vendor services, and related billing processes.
Negotiates terms and pricing of vendor and service agreements with companies and organizations affiliated with events and catering business.
Executes written sales agreements.
Initiates verbal and written communication with customers and hotel departments outlining details and specifics of room blocks and events including, but not limited to, payment structure, room block management, food and beverage, performance damages and master billing process.
Tracks guest feedback and satisfaction trends, and make improvements accordingly.
Responds to guest inquiries and special requests and resolves issues and concerns in a timely, friendly and efficient manner.
Prepares reports, correspondence and analysis related to group activity.
Manages department budget.
Recruits, interviews and train Events and Sales team members.
Identify operational problems that impact the effectiveness of overall sales performance and work closely with appropriate Departments on solutions.
Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
Maintain client files and update information daily in accordance with established departmental policies and procedures.
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
Assist in developing and implementing sales plans.
Identify and direct areas of accountability and performance of assigned personnel.
Provide suitable training, reinforcement and coaching for staff, as necessary.
Promote teamwork and quality service through daily communication and coordination with other departments.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Perform other duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Four year degree in Business, Marketing, Hotel Management/Hospitality, minimum of 3 years relevant experience with hotel, events or conference logistics, sales in a managerial or supervisory capacity.
Ability to work a varied schedule that may include evenings, nights, and weekends.
Ability to work with and across business departments.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Multiple language abilities preferred, fluency in English required.
A successful track record of managing a large team.
High level of commercial awareness and cost control capabilities.
Excellent grooming standards.
A passion for delivering exceptional levels of guest service.
A qualified candidate/employee must have a valid identification card or driver's license.
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, an U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
San Manuel Band of Mission Indians is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources, 909-863-2270, or email HR@sanmanuel.com.

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