Hotel Front Office Manager

Under the direction of the Assistant General Manager, the Hotel Front Office Manager (FOM) is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability managing all daily front office operations. The FOM is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives linked to improving business revenues, improving business effectiveness and efficiencies, or improving the value of the hotel's products and services to its customers and clients. To be successful in the role of FOM, this position requires assisting in the implementation of the property service strategy and initiatives with the objective of meeting or exceeding guest expectations, and team member experiences, human resources, financial performance, and sales and revenue generation. Success is measured against ten standards: Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security.
Essential Duties & Responsibilities
Manages all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management.
Policy and procedure development and implementation and enforcement and meeting participation and facilitation.
Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
Schedules front office and bell staff.
Enforces front office cash handling, check cashing and credit policies as applicable.
Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
Reviews daily front office work and activity reports generated by Night Audit.
Ensures compliance with property standards.
Meets and greets guests and responds to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.
Initiates and implements up-selling techniques to promote Casino and hotel services and other applicable facilities to maximize room occupancy and overall revenue.
Ensures team members have current knowledge of hotel and Casino products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Completes and/or assists in the completion of audit procedures, as needed.
Proficient in OSHA, Americans Disabilities Act (ADA), California State Housing Laws and regulations.
Recruits, interviews and trains team members.
Oversees inventory of Front Office products.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High school diploma; associate's degree or higher recommended. 4-years' experience in the guest services, front desk, or related professional area OR
4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years' experience in the guest services, front desk, or related professional area.
A qualified candidate/employee must have a valid identification card or driver's license.
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, an U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
San Manuel Band of Mission Indians is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources, 909-863-2270, or email HR@sanmanuel.com.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Hotel Front Office Supervisor
Highland, CA San Manuel Indian Bingo & Casino
Assistant Front Office Manager
Palo Alto, CA Crowne Plaza Cabana Hotel - Palo Alto
Senior Assistant Front Office Manager
San Francisco, CA Fairmont Hotels & Resorts
Front Office Agent - (ER11261)
Front Desk Manager
Rancho Palos Verdes, CA Destination Hotels