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Operations Manager, Surveillance

The San Manuel Band of Mission Indians (SMBMI) is a self-governing nation and as such has established tribally-managed governmental units to enhance and support services on the San Manuel reservation. The San Manuel Tribal Gaming Commission (SMTGC) is the governmental unit that was created by tribal ordinance as the primary regulator of gaming within the SMBMI's jurisdiction, including the San Manuel Casino (Casino). The SMTGC, which includes the Surveillance Department, is responsible for maintaining legal and regulatory compliance, ensuring a high level of integrity, and safeguarding tribal and Casino assets.
Under the direction of the Surveillance Assistant Director, the Surveillance Operations Manager is responsible for: administration of the Operations Division, overseeing daily activities, ensuring monitoring of the Gaming facility and surrounding areas to regulate and mitigate suspicious activity including, but not limited to, criminal activity, violation of applicable laws, regulations and organizational policy. The Surveillance Operations Manager must be an effective leader, mentor and responsible individual to manage and develop approximately 28 team members.
Essential Duties & Responsibilities
Analyze recorded and live surveillance video to detect any suspicious activity, violations of gaming activity including but not limited to, cheating at play, suspicious financial transactions, that may pose a risk to casino operations, employees, vendors, guests, or Tribal residents.
Monitors and ensures the quality of operations in the Surveillance Operations Division of the Surveillance Department; communicates with Surveillance department management to ensure problems are effectively and promptly resolved.
Develops and implements key strategies, best practice techniques and tactics to ensure thorough monitoring and observation.
Organizes and distributes the workflow of Operations staff; reviews reports and surveillance video from subordinates and provides reports to the Surveillance Operations Manager.
Monitors training for Lead Surveillance Officers and Surveillance Officers to ensures in-house and remedial training is received.
Ensures and maintains the chain of custody for video evidence.
Provides testimony as an expert witness or subject matter expert in Gaming Commission Hearings, Tribal Court or Court of Law.
Maintains a working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, and all federal, state, and tribal regulations pertaining to the San Manuel Band of Mission Indians and its casino operations.
Maintains a working knowledge of all games offered by the casino.
Researches surveillance and investigation technology and recommend enhancements to ensure efficient and cost-effective surveillance operations.
Shares knowledge, trends and Casino Surveillance observation best practices with management and subordinate staff to continuously develop and enhance individual and team capabilities.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
Bachelor's degree in Criminal Justice or related field required.
Master's degree in Criminal Justice or related field preferred.
Minimum three (3) years casino surveillance, management, and/or law enforcement/military experience required.
Minimum four (4) years casino surveillance, management, and/or law enforcement/military experience preferred.
Proficiency in Microsoft Office required.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver's license with an acceptable driving record as determined by the company's insurance carrier.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



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