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Hotel Housekeeping Supervisor

Summary
Under the direction of the Hotel Executive Housekeeper/Housekeeping Manager, the Hotel Housekeeping Supervisor (HS) is responsible for all aspects of the housekeeping operation, including guest and employee satisfaction, human resources, while maintaining strict compliance to Americans with Disabilities Act (ADA), OSHA, and Health Department guidelines, and California State Housing Laws. To be successful in the role of Hotel Housekeeping Supervisor, this position requires implementation of the property service strategy, the objective of meeting or exceeding guest expectations by overseeing all housekeeping operations initiatives to deliver an excellent Guest and Member experience while evaluating guest experience, satisfaction and setting, in addition to achieving departmental targets and objectives.
Essential Duties & Responsibilities
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required.
Oversee inventory of cleaning supplies, stockrooms and carts.
Monitor report status and discrepancy of rooms.
Manages the lost and found program.
Oversees laundry operations.
Assign and manage work schedules.
Coordinate efforts with Maintenance Department to ensure repair of guest rooms and public areas.
Assist Executive Housekeeper in the coaching, hiring and performance evaluations of Room Attendants.
Allocate work duties to Team Members.
Perform routine inspections of all check out rooms and spot checks of all occupied rooms.
Report and follow up on any maintenance defects or other issues.
Inspect, routinely, service areas, store rooms and corridors.
Schedule and supervise deep cleaning and any other projects.
Manage, efficiently, stock control and the maintenance of equipment.
Provide excellent Guest service, including VIP and other special requirements.
Ensure the adherence to hotel brand standards at all times.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
Minimum of 1 - 2 years Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
High school certificate or equivalent.
Ability to work a varied schedule that may include evenings, nights, and weekends.
Scheduling experience.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Multiple language abilities preferred, fluency in English required.
A successful track record of managing a large team.
Excellent grooming standards.
A passion for delivering exceptional levels of guest service.
Proficient in OSHA, ADA, California State Housing Laws preferred.
Certificates/Licenses/Registrations
A qualified candidate/employee must have a valid identification card or driver's license.
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, an U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
San Manuel Band of Mission Indians is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources, 909-863-2270, or email HR@sanmanuel.com.



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