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Housekeeper - Hotel

Summary
Our Hospitality Team strives to create a pleasurable guest experience and prides itself on exceptional cleanliness and outstanding customer service.
Under the direction of the Hotel Executive Housekeeper and Hotel Housekeeping Supervisor, the Hotel Housekeeper is responsible for cleaning guest rooms and hotel common areas and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service, ensuring that the highest standards of San Manuel Band of Mission Indians are upheld.
Essential Duties & Responsibilities
Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming in accordance with brand standard levels of excellence.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Change and replenish bed linens, towels and guest amenities, as needed.
Clean common areas as assigned, including, but not limited to, the lobby, restaurant, and common bathrooms.
Perform deep cleaning tasks, as needed.
Stock, maintain and transport housekeeping supply cart on a daily basis.
Dispose of trash and recyclables.
Respond to special guest requests in a timely, friendly and efficient manner.
Perform guest turn down service, as needed.
Prepares room for VIP arrivals.
May perform room deliveries as needed.
May perform laundry duties as needed.
Ensure uniform and personal appearance is clean and professional. If not dressed properly, may be sent home.
Reports any problems or concerns to their immediate supervisor.
Performs other additional duties as assigned.
Education/Experience/Qualifications
High School Diploma or GED required.
One year of housekeeping experience required.
Must be able to pass a background check.
Ability to follow oral and written instructions.
Must be able to speak, read and write English to communicate effectively with others.
Ability to cooperate with co-workers, customers, and facility team members.
Willingness to perform routine, repetitive tasks on a continuous basis.
After the training period is completed, must be able to accomplish all responsibilities without supervision and do so without injury to oneself or other individuals.
Must be able to fully understand and complete all in-services.
Must be able to be at work as scheduled and on time.
Certificates/Licenses/Registrations
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, a U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
San Manuel Band of Mission Indians is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources, 909-863-2270, or email HR@sanmanuel.com



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