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Credit Manager

Under the direction of the Director, Cage Operations, the Credit Manager oversees and directs daily operations in the credit department. The Credit Manager will process and assists guests in the completion of credit applications, while overseeing Credit Clerks and assisting them with day to day operations as needed.
Essential Duties & Responsibilities
Responsible for overseeing and directing daily operations of the Credit Department.
Approves/denies and monitors credit lines in accordance with all Regulatory and Internal Control Policies and Procedures.
Assess credit worthiness of patron increase requests.
Ensures department compliance with all Regulatory and Internal Control Policies and Procedures.
Monitor credit decisions and activity of all Credit Staff members.
Assists patron's with the establishment of payment arrangements.
Encourages and maintains close relationships with Player Development/Marketing/Cage/Gaming departments as necessary.
Prepares and updates Policies and Procedures as necessary.
Prepares internal/external Audit responses.
Interviews, hires, trains and schedules Credit Staff.
Resolves customer disputes; problems, complaints, inquiries.
Counsels and assists staff as required.
Reviews daily Central Credit Broadcast, mail-in payment log, return marker log, walking with chips report, suspension report.
Keeps open communication within the Department and with other Departments while providing a positive work environment and encouraging teamwork and cooperation within the Department and with other Departments.
Sets the example for excellent customer service standards for all staff.
Maintains all Company and Departmental Standards for all staff.
Order supplies, create and maintain all Credit Department forms.
Prepares and administers annual performance evaluations.
Prepares weekly payroll.
Prepares budget; monitors department monthly expenses.
Ensures department compliance with San Manuel quality service standards.
Performs other related duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
High School Diploma or GED required.
Bachelor's degree in Finance, Business Management or Accounting preferred.
Minimum six (6) years management or supervisory experience where responsibilities include direct management of fifteen or more employees with an emphasis on policy and procedure compliance, cash control and protection of assets and credit operations is required.
Excellent communication, customer service, computer and interpersonal skills a must.
Proven ability to train, direct and coach subordinates.
Must be self-motivated, results oriented and able to work with a high degree of autonomy.
Certificates/Licenses/Registrations
Must undergo and successfully pass a background investigation to obtain and maintain a Class "A" Gaming license issued by the San Manuel Tribal Gaming Commission.
A qualified candidate/employee must have a valid driver's license with an acceptable driving record as determined by the company's insurance carrier.
State of California Key Employee license required.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



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