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Dining Host/Hostess - Hotel

Summary
Our dynamic Hospitality Team strives to create a pleasurable dining experience for all guests and prides itself on exceptional food quality and outstanding customer service.
Under the direction of the Hotel Restaurant Manager, the Hotel Dining Host/Hostess provides pleasant, efficient guest service while seating guests in the restaurants, taking guests' food orders and collecting payment for services rendered.
Essential Duties & Responsibilities
Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner.
Acts as an ambassador of the venue; markets all products offered to the targeted customer base.
Provides timely service in a friendly and courteous manner to all guests within the Venue; greets guests and takes their orders utilizing suggestive/up-selling techniques.
Takes room service orders.
Responsible for a bank to receive payment from and give change to guests.
Receives and counts down opening banks for accuracy and proper break down of change.
Counts down bank in drawer at the end of the shift and bags the money. Delivers money bag and transaction report (ran by your supervisor) to the Money Room for counting and verification, upon completion locate a Supervisor to run a reset.
Ensures equipment is in proper working order.
Must pass service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift: then periodic quizzes and tests thereafter.
Coordinates seating and activities of the dining room to provide fast and courteous service to guests. Maintains knowledge of daily specials.
Answers the phone by the third ring with "Thank you for calling (Name of Venue), this is (your name) how may I help you?"
Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable).
Seat guests making sure to rotate among servers always taking guest requests into consideration.
Ensures table tops are clean and organized prior to seating guests.
Assists servers whenever possible with pre-bussing, beverages and refills, and expediting food orders.
Communicates with servers, that their tables have been seated.
Arranges tables for large groups and provides special services upon request; i.e. birthdays, anniversaries.
Inspects dining room tables for cleanliness before seating guests; i.e. clean ashtrays, chair seats and floors.
Assists with special projects as directed by the manager including, monthly meetings, special banquets, concerts, and special guests.
Ensures that register area is kept clean and safe at all times. Assists in the clean-up of work area.
Ensure uniform and personal appearance is clean and professional. If not dressed properly, may be sent home.
Notifies immediate supervisor of any problems and or concerns.
Maintains cleanliness, organization & preparedness of immediate workspace and adjacent areas and assists team members when needed.
Performs additional job-related duties as assigned by their supervisor/management.
Education/Experience/Qualifications
High school diploma or GED required.
Restaurant experience with extensive beer and spirits offering preferred.
Must be at least 21 years of age.
Must have good basic mathematical, organizational and communication skills and the ability to work well with others.
Must present a neat, clean, and well groomed appearance in a company issued work uniform in accordance with departmental policy.
Must be reliable, pleasant and possess a good attitude.
Must have a warm, inviting and engaging personality and be comfortable in a restaurant setting
Must possess excellent customer service and communications skills.
Exemplary customer service skills and demonstrated ability to work efficiently under pressure.
Ability to prioritize job duties and manage time effectively, and work well with others.
Be able to provide good service in sometimes-difficult situations.
Certificates/Licenses/Registrations
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, a U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
Must obtain and maintain a current Food Handler's Card.
San Manuel Band of Mission Indians is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources, 909-863-2270, or email HR@sanmanuel.com.



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