Hotel General Manager

The Hotel General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, and sales and revenue generation. To be successful in the role of Hotel General Manager, this position requires implementation of the property service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. The position is actively involved in the local community and builds strong relationships with appropriate San Manuel Casino personnel, local officials, businesses, and customers.
Essential Duties & Responsibilities
Managing Property Operations and Department Budgets
Manages daily hotel operations and provides overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Leads hotel budgeting and forecasting, strategic planning, and service initiatives.
Ensures service programs are in place and executed against.
Provides timely, real-time feedback to management and hourly employees on service and operational standards.
Manages the flow of labor between departments to support effective management of labor budget and achievement of profitability goals.
Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
Reviews and follows-up on property guest satisfaction scores and comments.
Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Maintain a security function to protect assets of the hotel and the personal safety of employees and guests.
Manages, maintains and adheres to compliance standards with established company policies, procedures and local, state and federal laws and regulations.
Maintain two-way communication systems that cross departmental lines and reach all employees.
Work in conjunction with Human Resources to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
Delegates responsibilities for operations and projects to appropriate level of employee.
Develops, organizes and executes bio hazard, emergency health responses, and pest eradication activities.
Proficient in ADA, OSHA, and California State Housing Laws
Ensures that the property adheres to and maintains strict compliance to ADA, OHSA, Health Department, and California State Housing Law regulations.
Other duties as assigned.
Managing and Sustaining Sales and Marketing Strategy
Works with the SMC Marketing and Player Development Departments to implement sales strategy for the property (e.g., suite assignments, setting rates, etc.).
Works with COO-Hospitality to establish property sales strategy, goals, and action plans.
Identifies and champions creative marketing solutions that fit the property needs.
Manages relationships with Casino Marketing and Player Development.
Managing Profitability
Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and REVPAR.
Updates and communicates profit forecasts to COO-Hospitality.
Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, credit card fraud report).
Reviews property performance on periodic basis with Management team and COO-Hospitality.
Prepares an annual and longer term capital plan and ensures its execution throughout the year and applicable periods.
Managing Relationships with Property Stakeholders
Keeps above-property stakeholders updated on property performance in the areas of financials, guest satisfaction, capital improvements, and employee engagement.
Conducts property critique.
Conducts annual business reviews.
Responds to off-property requests for sales information.
Managing and Conducting Human Resource activities
Leads employees through property changes, and help them transition into new property roles.
Understands the performance expectations for all positions within the property (e.g. front desk employee, Housekeeping, etc).
Conducts and coordinates day-to-day Human Resource transactions to support the needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
Cascades/Delivers training to employees as appropriate.
Facilitates cross training to support employee professional growth and operational excellence.
Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
Monitors and develops team member performance, particularly the department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
Monitors local hiring and compensation trends for like positions; ensures that the organization understands any change in fundamentals.
Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target employees with skill sets (e.g., food and beverage, rooms operations) compatible for operational needs.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Bachelor's degree in Business Administration, Hotel and Restaurant Management or closely related field required, Master's degree preferred.
Minimum six (6) years' experience in Hotel Management.
Minimum two (2) years' experience as an AGM or GM.
Food and Beverage and Revenue Management experience is preferred.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid identification card or driver's license.
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, an U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources.

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