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Host/Hostess, The Pines Steakhouse

Founded in 1986, San Manuel Casino (SMC) has built a strong reputation as a premier gaming establishment attracting more than ten million guests a year! Our dynamic Food & Beverage department, the largest department in our organization, strives to create a pleasurable dining experience for all guests and prides itself on exceptional food quality and outstanding customer service.
Under the direction of the Food & Beverage Supervisor, the Host/Hostess for The Pines Steakhouse will provide pleasant, efficient customer service while seating customers. The Host/Hostess takes and plans reservations according to operational measurements, greets and seats guests, manages server rotation and service flow under the direction of management.
Essential Duties & Responsibilities
Takes reservations, contacts guests, monitors upcoming shifts and adjusts floor-plans accordingly.
Arranges floor-plan and reservations to achieve maximum dining room turns for optimum profitability.
Greets customers, escorts them to tables, and provides menu (where applicable).
Arranges parties and special services for diners.
Inspects dining room tables for cleanliness before seating customers.
Prepares beverages and expedites food orders, if necessary.
Assists with special projects as directed by the supervisor including, monthly meetings, special banquets, concerts, and special guests.
Notifies immediate supervisor of any problems or concerns.
Maintains the cleanliness, organization and preparedness of immediate workspace and adjacent areas.
Performs additional job-related duties as assigned by their supervisor/management.
Education/Experience/Qualifications
High school diploma or GED preferred.
Must have good organizational and communication skills with the ability to work well with others.
Must have clean and proper work attire in accordance with company policy.
Must be reliable, pleasant and possess a good attitude.
Must be able to operate open table reservations and floor-plan functions.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Gaming Commission, may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler's Card, and Lead Card.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.



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