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Executive Housekeeping Manager


Under the direction of the Hotel General Manager, the Hotel Executive Housekeeper functions as the primary strategic business leader of the Housekeeping department responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, while maintaining ?strict compliance to Americans with Disabilities Act (ADA) guidelines and California State Housing Laws.?


Summary


Under the direction of the Hotel General Manager, the Hotel Executive Housekeeper functions as the primary strategic business leader of the Housekeeping department responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, while maintaining ?strict compliance to Americans with Disabilities Act (ADA) guidelines and California State Housing Laws. ?To be successful in the role of Hotel Executive Housekeeper, this position requires implementation of the property service strategy, which includes overseeing all housekeeping operations initiatives to deliver an excellent Guest and Member experience while evaluating guest experience, satisfaction and setting, in addition to achieving departmental targets and objectives.


Essential Duties & Responsibilities


The Hotel Executive Housekeeper is responsible for overseeing all Housekeeping/Laundry operations to deliver an excellent Guest and Member experience. The Hotel Executive Housekeeper/Housekeeping Manager will also be required to evaluate and maintain guest satisfaction and develop and monitor departmental target goals and objectives.


Managing Property Operations and Department Budgets




  • Oversees housekeeping and laundry operations, with a direct emphasis on cleanliness and appearance of the entire hotel.


  • Ensures that rooms are made and held up to standards.


  • Ensures that the property adheres to and maintains strict compliance to ADA and California State Housing Law regulations.


  • Prepares annual housekeeping budget and operates within departmental budgets through effective stock and cost controls and well managed schedules.


  • Sets departmental targets and objectives, work schedules, budgets, and develops and monitors compliance with policies and procedures.


  • Inspects regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard.


  • Develops, organizes and executes bio hazard, emergency health responses, and pest eradication activities.


  • Proficient in ADA and California State Housing Laws


  • Ensures staffing levels cover business demands.


  • Ensures communication meetings are conducted and post-meeting minutes generated.


  • Manages staff performance issues in compliance with company policies and procedures.


  • Recruits, manages, trains and develops the Housekeeping/Laundry team.


  • Competent in property management systems.


  • Review and complete performance reviews for the department.


  • Assists other departments wherever necessary.



Managing and Sustaining Housekeeping Strategy




  • Monitors the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.


  • Attends to Guest requests and complaints with an effective and immediate resolution.


  • Evaluates Guest satisfaction levels and monitors trends with a focus on continuous improvement.


  • Ensures team members have up-to-date knowledge of all room categories and amenities.


  • Organizes and ensures ongoing training and evaluates its effectiveness. .


  • Maintains good communication and working relationships in all hotel areas and with external customers and suppliers, including verifying supplies consignments.


  • Maintains par stock of guest supplies, cleaning supplies, linens and uniforms.



Supervisory Responsibilities


Carries out supervisory responsibilities in accordance with the organization?s policies and applicable laws.?? Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education/Experience/Qualifications




  • Minimum of 8-10 years Housekeeping/laundry experience in the hotel/leisure/retail sector in which 2 to 3 years have been in a managerial or supervisory capacity.


  • Bachelor?s degree in management or hospitality preferred, or certification/diploma in hotel management, hospitality, or equivalent are recommended.


  • Ability to work a varied schedule that may include evenings, nights, and weekends.


  • Scheduling experience.


  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.


  • Multiple language abilities preferred, fluency in English required.


  • A successful track record of managing a large team.


  • High level of commercial awareness and cost control capabilities.


  • Excellent grooming standards.


  • A passion for delivering exceptional levels of guest service.



Certificates/Licenses/Registrations




  • A qualified candidate/employee must have a valid identification card or driver?s license.


  • Must process unexpired Right To Work documents, such as a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, an U.S. passport, or employment authorization documents issued by the Department of Homeland Security.



San Manuel Band of Mission Indians is an Equal Opportunity Employer.? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.? Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.? If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources




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