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Dining Server - Hotel

Summary
Our dynamic Hospitality Team strives to create a pleasurable dining experience for all guests and prides itself on exceptional food quality and outstanding customer service.
Under the direction of the Hotel Restaurant Manager, the Hotel Dining Server is responsible for providing impeccable food and beverage service, as well as properly setting up tables, and rooms, in accordance with the Event.
Essential Duties & Responsibilities
Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every guest; interacts and entertains in an enthusiastic and engaging manner.
Provides timely service in a friendly and courteous manner to all guests; greets guests and takes their orders utilizing suggestive/up-selling techniques; Speaks to guests in a cordial manner with a smile, at all times.
Expedites food tickets and ensures high quality food items prepared by Chef are delivered to appropriate rooms and guests in a professional, friendly manner.
Responsible for a bank to receive payment from and give change to guests.
Maintains knowledge of all menu items and substitutions, how the food and beverages are prepared and how they are garnished.
Must pass service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift: then periodic quizzes and tests thereafter.
Verifies guest is of legal age to consume alcohol and ensures all responsible Alcohol Beverage Control (ABC), state and gaming policies are adhered to while serving alcohol.
Observes guest's behavior in consumption of alcoholic beverages, count number of cocktails consumed, and offer assistance when necessary.
Enters all food and beverage items into the Squirrel (POS) system. Properly learns the fundamentals of the POS systems.
Keeps stations fully stocked with silverware, condiments, coffee, drinks, cups, etc.
Assists with special projects as directed by the supervisor including, monthly meetings, special events, and special guests.
Notifies immediate supervisor of any problems or concerns.
Maintains cleanliness, organization and preparedness of immediate workspace and adjacent areas.
Maintains personal appearance. Reports to work in a clean uniform; if not dressed properly, may be sent home.
Assist in all duties as required for room service operations and amenities.
Performs additional job-related duties as assigned by supervisor/management.
Education/Experience/Qualifications
High school diploma or GED required.
Minimum one year of restaurant experience required.
Must be 21 or older
Must have good basic mathematical, organizational and communication skills and the ability to work well with others.
Must present a neat, clean, and well groomed appearance in accordance with departmental policy.
Must be reliable, pleasant and possess a good attitude.
Must have a warm, inviting and engaging personality and be comfortable in an entertainment setting.
Must possess excellent customer service and communications skills.
Must be able to maintain service standards in sometimes-difficult situations.
Certificates/Licenses/Registrations
A qualified candidate/employee must have a valid identification card or driver's license.
Must provide at least two unexpired, Right To Work documents; a valid social security card, a U.S. birth certificate, a Native American Tribal document, U.S. citizen ID Card, a resident citizen ID card, a U.S. passport, or employment authorization documents issued by the Department of Homeland Security.
Must obtain and maintain a current Food Handler's Card.
San Manuel Band of Mission Indians is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require reasonable accommodation in participating in the employee selection process, please direct your inquiries to Human Resources, 909-863-2270, or email HR@sanmanuel.com.



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