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Slot Shift Manager

Founded in 1986, the San Manuel Casino (SMC) has built a strong reputation as a premier gaming establishment attracting patrons from the greater Los Angeles area as well as many other regions of Southern California.The Slots Department is committed to providing a customer focused team of technical experts to support the maintenance and repair of gaming machines throughout the casino.
Under the direction of the Slot Operations Manager, the Slot Shift Manager must make decisions affecting the department that have an effect on gaming revenue, guest service and employee relations. The Slot Shift Manager is the Manager-on-duty for the Slot department during their respected shift. The Slot Shift Manager is to provide counseling, guidance, and support to subordinate staff and their direct reports, as well as promote compliance with all applicable rules and regulations.
Essential Duties & Responsibilities
Oversees large scale slot gaming operation of up to 7,500 electronic gaming machines.
Monitors and coordinates the activities of Slot department team members, responding to and following up on guest requests and concerns in a timely and professional manner.
Ensures the slot systems are operating effectively and efficiently, working with Information Technology to diagnose system related outages or issues.
Investigates customer claims and gaming disputes related to slot machines. Must utilize various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes. Through negotiations, reasoning and sound judgment, must determine the legitimacy of slot payout claims and relative compensation.
Resolves conflict involving employees or customers by maintaining a professional environment and promoting department and company goals.
Responsible for maintaining proper staffing levels that are sufficient to cover the floor operations, maintaining established quality service standards in the absence of key employees for support to the Slot Operations Manager, Assistant Slot Director and Slot Director.
Maintains "on call" availability as needed to provide support on investigations and other operational concerns.
Responsible for regular communications including counseling staff, troubleshooting system issues, relaying inter-department concerns, required to routinely meet with customers, employees, management, and other departments to relay important information, identify issues of concern and work towards solutions.
Updates Slot Management, Assistant Slot Director and Slot Director of important relative issues related to the slot department.
Promotes compliance towards all applicable rules and regulations. This includes, but not limited to Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and employee handbook.
Other duties as assigned to support the efficient operation of the department.
Supervisory Responsibilities
Supervises Slot Relief Floor Managers and Slot Floor Supervisors including establishing work schedules and assigning work; approving leave requests and responding to questions related to policies and procedures; conducts staff training, and reviews and evaluates work performance of staff.
Education/Experience/Qualifications
High School Diploma or GED required.
Bachelor's Degree in Business Management and Business Administration preferred.
Minimum of two (2) years' experience in management required, Slot Operations preferred.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of educational requirement.
Experience with slot system applications, including ticketing and slot accounting.
Intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
Intermediate proficiency with IGT Advantage applications required.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
Must be able to obtain and maintain a State Key Gaming license issued by the San Manuel Gaming Commission.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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