Cashier/Host(ess), Rock and Brews

Founded in 1986, the San Manuel Casino (SMC) has built a strong reputation as a premier gaming establishment attracting more than two-million guests a year! Our dynamic Food & Beverage department, the largest department in our organization, strives to create a pleasurable dining experience for all guests and prides itself on exceptional food quality and outstanding customer service.
Under the direction of the Rock & Brew Supervisor, the Cashier/Host-Hostess, Rock & Brews provides pleasant, efficient guest service while seating guests in the restaurants, taking guests' food orders and collecting payment for services rendered.
Essential Duties & Responsibilities
Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner.
Acts as an ambassador of the venue; markets all products offered to the targeted customer base.
Provides timely service in a friendly and courteous manner to all guests within the Venue; greets guests and takes their orders utilizing suggestive/up-selling techniques.
Receives and counts down opening banks for accuracy and proper break down of change.
Ensures equipment is in proper working order.
Must pass service standards, food, liquor, wine, beer and alcohol awareness and point of sales tests with scores of 90% or better, before working solo shift: then periodic quizzes and tests thereafter.
Coordinates seating and activities of the dining room to provide fast and courteous service to guests. Maintains knowledge of daily soups and specials.
Ensures there is a working radio in your station.
Answers the phone by the third ring with "Thank you for calling (Name of Venue), this is (your name) how may I help you?"
Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable).
Seat guests making sure to rotate among servers always taking guest requests into consideration.
Ensures table tops are clean and organized prior to seating guests.
Ensures all guests or employees pay for all orders received.
Assists servers whenever possible with pre-bussing, water and refills.
Communicates with servers, that their tables have been seated.
Arranges tables for large groups and provides special services upon request; i.e. birthdays, anniversaries.
Inspects dining room tables for cleanliness before seating guests; i.e. clean ashtrays, chair seats and floors.
Prepares beverages and expedites food orders as necessary.
Assists with special projects as directed by the supervisor including, monthly meetings, special banquets, concerts, and special guests.
Ensures that register area is kept clean and safe at all times. Assists in the clean-up of work area.
Notifies immediate supervisor of any problems and or concerns.
Maintains cleanliness, organization & preparedness of immediate workspace and adjacent areas and assists team members when needed.
Counts down bank in drawer at the end of the shift and bags the money. Delivers money bag and transaction report (ran by your supervisor) to the Money Room for counting and verification, upon completion locate a Supervisor to run a reset.
Performs additional job-related duties as assigned by their supervisor/management.
High school diploma or GED required.
Minimum one (1) year hosts/cashier experience in a high volume entertainment bar restaurant with high quality food, extensive beer and spirits offering, with a high energy atmosphere with live entertainment.
Must be at least 21 years of age.
Must have good basic mathematical, organizational and communication skills and the ability to work well with others.
Must present a neat, clean, and well groomed appearance in a company issued work uniform in accordance with departmental policy.
Must be reliable, pleasant and possess a good attitude.
Must have a warm, inviting and engaging personality and be comfortable in an entertainment setting.
Must possess excellent customer service and communications skills.
Exemplary customer service skills and demonstrated ability to work efficiently under pressure.
Ability to prioritize job duties and manage time effectively, and work well with others.
Be able to provide good service in sometimes-difficult situations.
At the discretion of the San Manuel Gaming Commission, may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler's Card.
Will be required to obtain and maintain T.I.P.S Certification upon employment.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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