Resident Manager

Pamela J. Ramos      

7338 Valaria Drive A-10

Highland, Ca. 92346                          Email: pramos48@msn.com

Phone: (909) 907-1440                   Cell: (909) 910-1166

 

OBJECTIVE: To provide the best possible customer service available.

 

QUALIFICATIONS: Quality Customer Service Representative 12 yrs. Computer skills, knowledge of computer programs, Internet services, Microsoft Word 2000, Windows XP, Windows Vista,  Windows 7, Excel, People soft program, Data entry, office equipment. Experienced with multi line phones, and most office equipment typing 45-50 wpm.

Have outgoing personality, positive attitude, organized, self-starter. Team Player.

 

EMPLOYMENT: HISTORY

 

 

2013-2013           Liberty Tax Service

                                 Colton Ca

Completed my tax course in preparation for the tax season. Upon completing and gradutation, I took and passed the licence board test for my certifications.  I prepared and filed the taxes for the customers. For the tax year for 2012.

 

2011-2013            IHSS in Home Supportive Care giver

                                  San Bernardino, Ca.

Perform in home services. Cleaning, Transportation to and from Dr Appointments, Laundry, Preparing meals. Help with any and all duties needed for the person I am caring for on a daily basis.

 

2010-2012            Paul Calvo & Company                                             

                                  West Covina, Ca. 91790-2141

                                    

Marketing/Leasing: Leasing tours. Rent collection. Coordinating with all maintenance personnel, Vendor. Credit checks, proof of incomes. Serve 3 day notices, evictions.  Worked with State inspectors for both properties. Up keep all grounds for each property. Enforcing all property rules.  Weekly reports to my supervisor.

 

2007- 2011        Time Warner Cable- Customer Service Specialist

                               1260 S Dupont Ave.

                               Ontario, Ca. 91761

Quality Customer Service for customer care. Tech support for all equipment, phone, internet. Set appointments, sell core products. Billing , taking payments for services. While following company protacal.

 

2007-2007              Apple One Temp Service - Customer Service Representative

343 La Sierra Ave.

Riverside Calif. 92503

Quality Customer Service Representative: Responsible for area work assignments. Scheduling inspectors, Techs for field operations.

 For Orkin Pest Control Data entry, and routing for Northern Calif.

 

 

2006-2007          HR Block- Customer Service Representative,

                             Divisional Support, Client Care Specialist

    1220 E. Washington St.

    Colton Calif.

Inbound Call Center, Seasonal position.  Find local office locations, schedule appointments, Search Data base for other locations for Clients, Contact Clients that are customers and survey for client care. Reward coupons, Quality Care service.

 

 

2004-2006      Customer Service Representative, Energy Savers 

                372 Alexander Street

                San Bernardino, Calif. 92410

Quality Customer Service Representative: responsible for providing free utility service refunds, information of available services. Also assisted management and established resources, inventories, computer programs, File paperwork, Assist agents in locating qualified stores for participation in different Utility programs. Provide important information to the store managers and their owners. Set up displays of products and inventory.  

 

2003-2004        Customer Service Representative, Equity Nation Mortgage

                3200 E. Inland Empire Blvd.

                Ontario, Ca. 91764

Loan Generator for Mortgage Broker: Take applications over the phone; generate new clients for customer refinance loans. Follow up on previous client customers who have already refinanced with company.  Qualify clients for programs available for their personal needs.  

        

2002-2003        Customer Service Representative, Utility Refunds 

                1544 East Baseline Street

                              San Bernardino, Ca. 92410   

Quality Customer Service Representative: responsible for providing free utility service refunds, information of available services. Also assisted management and established resources, inventories, computer programs, File paperwork, Assist agents in locating qualified stores for participation in different Utility programs.

 

 2000-2002         Customer Service Representative, INFONXX 

                  1777 Atlantic Avenue

                                Riverside, Ca.

Customer Service Representative my responsibilities while providing operator assistance for cell phone customers. Duties include number search for proper location and the number requested by the customer. Utilized Windows call transfer in MCI directory.  Serving approximately 100 calls per hr., while using strict guidelines and protocol.

 

References upon requests

 

  • ID#: 69412
  • Location: Highland, CA , 92346

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