Customer Service

To Whom It May Concern,

In the interest of exploring new career opportunities, I am submitting my resume for your review and evaluation. I am seeking a challenging position in property management in the Inland Empire area, which will utilize my knowledge and experience effectively.

As my resume states I have experience exercising my sales, marketing, management and customer relations within very diverse industries. I have a proven track record of helping troubled portfolios/properties recover and prosper, leasing up "lease up" communities in a record setting time frame, building teams that work together for the common goal and promoting teamwork, ownership, & integrity.

My desired success in producing results has made me a resource in my previous work experience. I believe it is at my best interest to further expand my experience by offering my professionalism and skill-set to your company. I would very much like to be considered for the position and I appreciate the time spent reviewing my resume.

Sincerely,

DeJonea Mills

310.902.3842

 

OBJECTIVE

To secure a position with a well established organization within a stable environment that will lead to a lasting relationship in customer service and administration.

 

PROFILE

 

• Ability to lead and supervise a team In a dynamic environment to accomplish goals and missions in support of the agency

• Works in fast-paced environments while delighting customers

• Enjoys working in a team environment

• Excellent communication skills; oral, written and interpersonal

• talks In a way the customer can understand

• Proficient in Microsoft Suite including Word and Excel

 

PROFESSIONAL WORK EXPERIENCE

 

Assistant Manager 268 units / Galleria at Towngate Apartments                                                             

November 2011 – March 2013 Moreno Valley, California

 

• Marketing and market surveys 

• Evictions

• Three day notices

• Lease renewals and prepare all lease related paperwork

• Service requests

• Resident retention

• MRI and Lead 2 Lease experienced

• Collect, post, and deposit all rental payments 

• Monitor utility program (Ista)

 

 

Property Management/Park Heights and Summit Place Apartments 

October 2009 - 2011 San Bernardino, California

 

• Increased occupancy from 75% to 98% within 60 days

• Consistently meet NOl

• Exceeded budgeted occupancy goals

• Three day notices

• Oversaw a staff of 3 employees

• Evictions

• Sec 8 and HUD experience

• Marketing 

• Completion of Grace Hill

• Compliance with Fair housing

• Oneslte Real Page and OPS Technology experienced

 

Customer Service/Sales Representative

April 2004 - 2009 Hoot Winc, Ontario, California

 

• Assigns duties and examines work for exactness, neatness, and conformance to regulations and procedures.

• Issues written and oral instructions.

• Leads and supervises teams of four to five individuals responsible for customer service tasks,

• Communicates with numerous customers and employees, and other individuals to answer questions, disseminate or explain information and address complaints.

• Train other staff members to perform work activities

• Check patrons' Identification In order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

 

EDUCATION AND TRAINING 

 

• Associate of Arts Degree

 San Bernardino Community College 

 

 

REFERENCES 

• Available upon request

  • ID#: 77043
  • Location: Highland, CA , 92346

Don't Be Fooled

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