Customer service

Melissa Sue Kelley 795 East 26th Street San Bernardino, California 92404 Cell: (909) 496-4119 Home: (909) 883-9099 Objective: Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level and learn concepts quickly in a wide variety of settings. Strong work ethic and a desire to help, I strive to ensure my best work is done. Looking for an opportunity to use my knowledge and experience to help grow in a company. Accomplishments: •Presenting: Demonstrated strong communication skills through completed coursework and student/teacher and student/student interaction. •Customer Relations: Greeted and assisted customers. • Answered phones and responded to customer inquiries. •Writing: Demonstrated proficiency in a wide variety of written material. • Wrote informational materials for a variety courses. •Abilities: Excellent communication skills, Extremely organized, Attention to detail, Outstanding interpersonal skills, Leadership abilities, Strong verbal communication, Self-starter, Critical thinker, Quick learner, Computer proficient • Microsoft Office, Excel, PowerPoint proficiency, Microsoft Office, and Multi-tasking. Employment History: 2013-Present City of Fontana Fontana, Ca After School Community Services Assistant 2 Conduct after school programming for children while ensuring their safety and providing services like tutoring, snack and fun but also implementing key concepts designated to us by the city and district. Inputting massive amounts of data into the computers to which is sent to the city and district to ensure we are compliant with the rules and regulations required for the program. 2013-2013 Epic management Redlands,Ca Medical Records Clerk Answer high volume telephone calls, assist in the collecting and distributing of files to doctors offices, sorting files, filing back, scheduling, and more. 2013-2013 San Manuel Indian Bingo and Casino Highland, Ca Cocktail Server Ensure customers receive quality service, distribute alcoholic and non alcoholic beverages to customers, and cash handling. 2013-2013 City of Fontana Fontana, California After School Community Services Assistant Currently working as a after school teacher where we conduct activities based around students ranging in grades Kindergarten through the Fifth grade. I assist in homework help as well as implementation of classroom rules and designated key concepts/components given to us by the city and it's affiliated partners. Ensure the safety of children at all times, implement physical education (SPARKS) and provide a snack to the children all while making it a fun, safe, and educational environment. 2012-2013 Kohls Redlands, California Retail sales associate Greeted and assisted customers with their purchases and fining items, Inventory, cash register, fitting rooms, answered questions regarding store policies and merchandise, and maintained a positive attitude and knowledge of store merchandise and floor layout so as to ensure customer satisfaction. 2003- 2004 Fashion Q San Bernardino, California Retail Sales Associate Answered questions regarding the store and its merchandise, greeted customers and ascertained customers' needs, computed sales prices, total purchases and processed payments, demonstrated use and care of merchandise, maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. 2002-2002 Mediterranean San Bernardino, California Hostess Greeted customers in the restaurant, sat them at tables or in waiting areas, took and rang up orders, handled payment and thanked customers, filled beverage and ice dispensers, cleared and re-set tables at conclusion of each guests meal. Education: San Bernardino Valley College San Bernardino California Associates degree in Liberal Arts 2012 •Recent graduate with an Associates of Arts degree planning to further education by attending California State University San Bernardino this next year and receiving my Bachelors degree and dual teaching credentials to teach grades Kindergarten through Eighth grade as well as Special Education. I am a quick learner of many concepts and ability to complete tasks in the time designated. Studied a wide variety of courses, always completing coursework on time, receiving excellent grades and feedback from teachers. Learned interpersonal communication skills needed to deal with public, writing skills, computer skills, and basic math skills. Paying very close attention to detail I ensure that the task at hand is completed correctly at all times. Quick and eager to learn more I take full pride and time in learning new concepts at a quick pace. Salary requirements are negotiable and I am open to discuss. References: Rickie Acker Coworker 10895 Bennett dr Fontana, California (909) 489-8966 Christina Menendez Coworker 9920 Placer St. Apt D Rancho Cucamonga California 909-900-9393 Alysha Yarbrough Coworker 16127 Sedona Lane Fontana, California (951) 206-3066

  • ID#: 78999
  • Location: Highland, CA , 92346

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